Refund Policy

1. Overview

PlanForge AI ("the Service") is a product of Vovo Capital (Pty) Ltd. All purchases are for instantly-delivered, AI-generated digital documents. This policy explains when a refund is available and how to request one. It applies to all one-time document purchases (E-2, EB-5, L-1A, and EB-2 NIW visa business plans, and related petition support products) and to the Attorney Partner subscription.

2. Platform Errors — Full Refund or Free Regeneration

If your document fails to generate, or is generated with a platform error (for example, a technical failure that prevents delivery of a complete document), contact us within 24 hours of purchase at support@getplanforge.com. We will regenerate your document at no additional charge, or issue a full refund if you would prefer not to retry — your choice.

3. Successfully Delivered Documents — No Refund

Once a document has been successfully generated and delivered to your account, it is not eligible for a refund. This reflects the nature of the product: a complete, custom document has been produced specifically for you based on the information you provided, and cannot be "returned" the way a physical good can. Before purchasing, review the sample structure and pricing shown on each tool page so you know what you are buying.

4. Dissatisfaction With Content Quality

If you believe a delivered document does not meet the quality standard described on the product page (for example, it is incomplete, generic, or fails to address information you clearly provided), contact us within 7 days of delivery at support@getplanforge.com with specifics. We will review the document and, where a genuine quality issue is confirmed, offer a free regeneration with corrected inputs or a refund at our discretion. This is not a substitute for reviewing your own inputs for accuracy — the quality of a generated document depends heavily on the detail and accuracy of the information you provide.

5. Attorney Partner Subscription

• •You may cancel your subscription at any time from your dashboard settings — cancellation takes effect at the end of your current billing period, and you retain access until then.
• •We do not provide partial refunds for unused time in the current billing period once a payment has been charged.
• •Unused document credits do not roll over between billing periods and are not refundable.
• •If a subscription renewal is charged in error (for example, after you already cancelled), contact us within 7 days and we will issue a full refund of that charge.

6. How to Request a Refund

Email support@getplanforge.com with your account email, the document or subscription in question, and the reason for your request. We aim to respond within 2 business days. Approved refunds are returned to your original payment method via Paddle (our payment processor and Merchant of Record) and typically appear within 5-10 business days depending on your bank or card issuer.

7. Chargebacks

If you have a billing concern, please contact us first — most issues can be resolved directly and faster than a chargeback. Filing a chargeback without first contacting us may result in suspension of your account while the dispute is investigated.

8. Not Legal Advice

This policy governs payments only. It does not affect the disclaimers described in our Terms of Service: PlanForge AI documents are professional drafts for review by your immigration attorney, not legal advice, and no immigration outcome is ever guaranteed by any document purchase, refund, or regeneration.